My
job is to serve our customers by providing quality service with care and
courtesy. I know that my customers
are the patients, their family members, the medical staff, volunteers and my
peers. I will always thank our
customers for choosing Sunnyside Community Hospital and try to exceed all our
customer’s expectations.
I
will present myself in a professional manner.
Always smiling and greeting patients, visitors and employees.
I will follow the dress code policy as well and wear my employee badge at
all times and keep it secured when not being worn.
I
will communicate with others in a positive manner, striving to find a way to
compliment and uplift all persons. I
will be responsive in all workplace interactions, listening to my customers
whether they are patients, family members or other members of the workforce. I will smile and be aware of my body language and non-verbal
communication. I will identify
myself when talking on the telephone and provide the correct number and get the
caller’s permission before transferring their call. I will answer all calls as quickly as possible.
I will take the initiative to express concerns and suggestions to benefit
the team as a whole.
I
will acknowledge patient’s questions and concerns immediately.
I will always address the patient by their name and will introduce myself
by name and position. I will treat
the patient with respect and dignity while making their needs first priority.
I will provide a pleasant environment to promote healing, keeping a
holistic perspective. I will provide continuity of care by reporting to coworkers
before change of shift.
Nursing:
I will acknowledge patient call lights in a timely manner and anticipate
the patient’s needs before leaving the room to decrease their need to use the
call light.
I
will welcome all newcomers to make their adjustment as a team player to the
hospital and department as pleasant as possible, remembering that I was once in
their shoes. I will demonstrate a
strong work ethic by showing that I care enough about myself, my job, and my
co-workers by being on time and lending a helping hand whenever possible.
I will treat my co-workers as professionals deserving courtesy, honesty,
respect and cooperation in the same manner, as I would expect to be treated.
All attempts will be made to work out any problems between co-workers on
a personal basis before involving supervisors with the attempts being
documented.
I
will acknowledge the patient/family that are waiting by checking in on them
periodically, according to department policies. I will offer an apology if the wait is longer than
anticipated, always thanking the customer for waiting.
Courtesy
and professionalism will be extended to patients, visitors and each other in the
hallways and will be a top priority of the employees of Sunnyside Community
Hospital. I will make eye contact,
smile and say hello to visitors, patients and co-workers.
I will never be too busy to help someone or ask if help is needed.
Talking to co-workers in the hallways will be kept to a minimum and I
will never be so involved in a conversation that I overlook a visitor needing
help. If someone is lost, I will
walk him or her to where they need to be. I
will open doors cautiously and use the safety mirrors provided. I will continually strive to exceed the expectations of
others as I pass through the halls.
I
am committed to the protection of my fellow employee’s as well as the
patient’s rights to personal and informational privacy.
I fully understand that I have the responsibility to ensure that all
communications and records inclusive of demographic, clinical and financial
information, be treated and maintained confidential. I am committed to the value of providing care and
communication in an environment that respects privacy.
I will be considerate in all interactions and in the provision of care at
all times and under all circumstance with the highest regard for a person’s
personal privacy and dignity. I
expect, of other employees, and myself, behavior that represents the expressed
value in honoring and protecting everyone’s right for privacy and personal
safety.
I
will complete all yearly mandatory training as required by Sunnyside Community
Hospital. I have a personal
responsibility to be familiar with, and follow the safety policies and
procedures. If I observe any unsafe
condition or safety hazard, I will correct it if possible or report it
immediately. I understand the
importance of reporting all accidents and/or incidents promptly.
I
will accept all the rights and responsibilities of being part of the hospital
team by living the hospital mission, vision, and values. I am an example to others and I will be a leader in providing
excellent customer service. I will
hold the people and property of the hospital in high regard.
I will be responsible for my own work area.
If I see, or make a mess, litter, or spill, I will clean it up, or get
appropriate help when necessary.